Returns
Frontier Pharmaceutical, Inc. takes great pride in producing high quality products. If for any reason you are not satisfied with your purchase, we welcome returns of the unused portion within 30 days of the Delivery date. We will issue a credit upon receipt of the returned product. You will receive an email confirming the refund once your credit has been processed.
Please note the amount credited for returned items excludes shipping charges; meaning you will receive credit for the amount you were originally charged, minus the freight. Shipping charges to return the product are not covered.
To Return an Item
Place the merchandise in the original shipping box, or any sturdy box.
Include a note with the order specifying that you wish to return the item for a refund. This can be written directly on the packing slip.
If you no longer have the packing slip, include your order number (if available), first and last name and phone number (mandatory), and the reason for the return (appreciated but not mandatory).
Send your package to the following address:
Returns Department
Frontier Pharmaceutical, Inc.
10 Ponderosa Dr.
Melville, NY 11747
We recommend that you keep a record of the tracking number in case the package gets lost in transit. We assume no liability for loss or damage of returned packages.
Exchanges
If you wish to exchange an item, please return the item for a refund (as explained above) and place a new order for the desired product.
CidermSP Wound Care Gel: Water, DioxiCare Chlorine Dioxide Complex (chlorodioxy urea), glycerin, cellulose thickener
