Shipment Processing Time

We strive to ship out orders as quickly as possible, typically within 1-2 business days from receipt of the order, provided the items are in stock. During special promotions or high demand periods, processing times may be slightly longer. Once orders are shipped, please allow additional days in transit for delivery. These transit times will vary based on your location and the freight carrier chosen at checkout. Each carrier will show their expected transit times in the checkout page. Please note that orders are not shipped on weekends or holidays.

Orders ship from Ronkonkoma, New York, USA.

Shipping Rates and Delivery Estimates

We do our best to ship orders promptly and at the lowest possible rates. We offer multiple carriers and the most cost-effective shipping options to best meet your needs. We do not add any fees to the carrier rate. Note that many of our products are liquid and heavy, which may increase shipping costs. 

Domestic shipments generally will arrive within 2 - 7 days from ship date, depending on location and carrier. 

International shipment times vary by location. We ship to many countries. If you are unable to check out, then your country is not included. Please contact us to confirm and we will do our best to accommodate you.

Shipping charges for your order will be calculated and displayed at checkout. You will have options to choose your preferred carrier. Tracking information will be emailed to you once the order has shipped.

Since we cannot guarantee shipping an order on the day it was received, we do not offer overnight or expedited shipping. If you need a product urgently, please contact us and we will try to accommodate your needs as best as possible.

Delivery delays can occasionally occur. Tracking details are available by clicking on the tracking number from your shipment confirmation email. Occasionally, product may be back ordered. 

Feel free to call us with any questions or concerns, (631) 367-3400, x 1, Monday – Friday 9:00 – 4:30 Eastern Time, or email us at customerservice@frontierpharm.com.

Carrier Responsibility

Once the package departs our facility, Frontier is not responsible for delayed, missing, misplaced, or stolen packages and cannot replace items due to carrier-related issues. All responsibility falls on the carrier. If you cannot locate your order, please directly contact the carrier’s most local facility to your address and supply your tracking and shipping information. The carrier will have the most detail about the delivery and can best resolve any issues. 

Ways to Reduce Shipping Costs

For customers who rely on our products regularly, we recommend signing up for a subscription plan. Subscriptions ensure your order ships automatically on your preferred schedule, help you avoid running out, and include discounted pricing that can offset shipping costs.

We regularly offer promotions and sales to help offset shipping costs, so be sure to subscribe to our email list for updates on discounts and deals.